Healing Peony

Privacy Policy

Effective Date: December 13th, 2024

Healing Peony Herbal Apothecary (“we,” “us,” “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services, including our e-commerce platform.

Information We Collect

1. Personal Information You Provide:

  • Tea Consultation Form: When you fill out the tea consultation form, we collect the following information:

    • Name

    • Email Address

    • Phone Number

    • Personal Health Information

  • Account Creation & Checkout: If you create an account or make a purchase, additional information may be collected, including:

    • Shipping Address

    • Email Address

    • Name

2. Payment Information:

  • We use Stripe to process payments. Billing and payment information, such as credit or debit card details, are collected and stored securely by Stripe. We do not store this information on our servers. Please refer to Stripe’s Privacy Policy for more information.

3. Automatically Collected Information:

  • When you browse our website, we may automatically collect technical data such as:

    • IP address

    • Browser type and version

    • Device information

    • Pages visited and time spent on our site

    • Referring website

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you regarding your tea consultations, orders, and customer support inquiries.

  • Send marketing emails if you have opted in.

  • Improve our website’s functionality and user experience.

  • Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties, including:

  • Payment Processors: Stripe handles your payment information securely.

  • Shipping Providers: To deliver your orders.

  • Analytics Providers: Services like Google Analytics help us improve our website by understanding user behavior.

We require all third-party service providers to respect the security of your data and to treat it in accordance with applicable laws.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy.

  • Comply with legal, tax, and accounting obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences.

  • Understand website performance and user behavior.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Note that some features of the website may not function properly if cookies are disabled.

Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Correct or update your information.

  • Request deletion of your personal data, subject to legal requirements.

  • Opt out of marketing communications by following the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at [Insert Contact Email].

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Thank you for trusting Healing Peony Herbal Apothecary with your personal information. We are committed to ensuring your privacy and security.